General<\/p>
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1.1 Each experience listed on www.dreamdays.ae<\/a><\/p> is provided by an independent supplier under their own terms and conditions.<\/p> 1.2 Dreamdays acts as an agent selling gift vouchers that can be redeemed for experiences offered by these suppliers.<\/p> 1.3 By purchasing or redeeming a voucher, you accept these Terms & Conditions and agree to be bound by them.<\/p> 1.4 These Terms & Conditions are governed by the laws of the United Arab Emirates. The UAE is our country of domicile.<\/p> 1.5 Any dispute arising out of or in connection with this website or purchases shall be subject to the exclusive jurisdiction of the courts of the UAE.<\/p> 1.6 Minors under the age of 18 are not permitted to register or make purchases on the website.<\/p> Supplier Terms<\/p> 2.1 When a voucher is redeemed and a booking is confirmed with a supplier, the participant becomes subject to that supplier’s terms and conditions.<\/p> 2.2 In case of conflict between Dreamdays’ Terms and the supplier’s terms, Dreamdays’ Terms shall prevail only in matters concerning the voucher itself (validity, extension, refund of un-booked vouchers, etc.). All other aspects of the experience are governed by the supplier’s<\/p> terms.<\/p> Gift Vouchers<\/p> 3.1 All gift vouchers are valid for 12 months from the date of purchase.<\/p> 3.2 Bookings must be made directly with Dreamdays before the voucher expiry date, otherwise the voucher becomes invalid.<\/p> 3.3 Vouchers are non-transferable after redemption and have no cash value except as stated herein.<\/p> 3.4 Lost, stolen, or damaged vouchers will not be replaced or refunded.<\/p> Voucher Extension<\/p> 4.1 Vouchers may be extended once for a further 2 months provided written request is received before the original expiry date.<\/p> 4.2 An administration fee of AED 100 applies.<\/p> 4.3 No voucher may be extended beyond a total validity of 14 months from the original purchase date.<\/p> Prices & Payment<\/p> 5.1 All prices are in UAE Dirhams (AED) and include VAT at the prevailing rate.<\/p> 5.2 Payment can be made by Visa, MasterCard, American Express, company cheque, cashier’s cheque, or bank transfer.<\/p> 5.3 Full payment is required at the time of purchase.<\/p> 5.4 Dreamdays will not store credit\/debit card details and will not share them with third parties.<\/p> Descriptions, Availability & Changes<\/p> 6.1 Experience descriptions and photographs are for illustration only and are correct to the best of our knowledge at time of publication. Suppliers may make changes without prior notice.<\/p> 6.2 Experiences are subject to availability and weather conditions. Dreamdays gives no guarantee that any particular date or time will be available.<\/p> 6.3 Customers are advised not to make travel or other irreversible arrangements until the booking is confirmed in writing by Dreamdays.<\/p> Health, Age & Competency Requirements<\/p> 7.1 Certain experiences have minimum age, health, or competency requirements. These are shown on the website wherever known.<\/p> 7.2 It is the customer’s responsibility to ensure the participant meets all requirements. Dreamdays accepts no liability if a participant is refused on the day.<\/p> Safety & Insurance<\/p> 8.1 Participation in many experiences involves an element of risk. Participants take part at their own risk.<\/p> 8.2 Suppliers are required to hold appropriate third-party\/public liability insurance, but Dreamdays gives no warranty as to safety standards or equipment.<\/p> 8.3 Participants are strongly advised to arrange their own personal travel and activity insurance.<\/p> Delivery of Gift Packs \/ Vouchers<\/p> 9.1 Gift boxes\/vouchers are normally dispatched within 24–48 hours (Dubai) via courier or post.<\/p> 9.2 Dreamdays is not liable for non-delivery only if the customer has selected and paid for a tracked\/guaranteed delivery option.<\/p> 9.3 Additional charges apply for Express, Registered, or Person-to-Person delivery.<\/p> Cancellations by the Participant<\/p> 10.1 Once a voucher has been redeemed and a booking confirmed with a supplier, cancellation or rescheduling is entirely at the supplier’s discretion and subject to their own cancellation policy.<\/p> 10.2 Dreamdays charges an administration fee of the greater of AED 85 or 15% on any refund agreed by the supplier.<\/p> Refunds – Unredeemed Vouchers (Purchased Directly from Dreamdays)<\/p> 11.1 Refunds are available within 14 days of purchase for un-booked\/unredeemed vouchers only.<\/p> 11.2 A 10% administration charge applies (minimum AED 65, maximum AED 500).<\/p> 11.3 Refunds will be made to the original payment method within 10–45 days depending on the card issuer.<\/p> Refunds \/ Replacements – Faulty, Damaged or Incorrect Experiences<\/p> In the following cases Dreamdays will assist in obtaining a replacement or refund from the supplier:<\/p> Complaints<\/p> 14.1 Any complaint about an experience must be made in writing to customerservicesdreamdays.ae<\/a> within 7 days of the experience date.<\/p> 14.2 Dreamdays will liaise with the supplier on the customer’s behalf but is not liable for the supplier’s performance.<\/p> Liability<\/p> 15.1 Dreamdays’ liability is limited to the value of the voucher purchased.<\/p> 15.2 Dreamdays shall not be liable for any loss, injury, or damage caused by the supplier or arising from participation in any experience.<\/p> Changes to Terms & Conditions<\/p> Dreamdays reserves the right to update these Terms & Conditions at any time. Changes will be posted on the website and will take effect immediately.<\/p> Contact Us<\/p> Toll Free: 800 2080<\/p> Telephone: +971 4 432 9392<\/p> Email: [email protected]<\/a><\/p>"
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